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November, 25 2024 09:00:00

New Application System Resources

CORU uses an online application system for those applying for registration, which includes recognition of international qualifications.

We have produced a variety of resources to support you in making your application to join the register. Please see the list of documents and videos below.

  • To make an application for registration please refer to this section of our website.
  • To make an application for recognition of your international qualification please refer to this section of our website.
  • You can find an overview of the new system and how to submit or continue an existing application by reviewing the below video:

Frequently Asked Questions – CORU Registration System (Thentia Cloud)

Answers to common questions users may have about CORU’s new Registrant Management System, which launched on 25 November 2024.

1. How do I access the new Registrant Management System?

To access the system:

  1. Visit the CORU Health and Social Care Professionals website.
  2. Choose one of these options on the portal landing page:
    • Applicant Portal: For starting or continuing an application.
    • Registrants Portal: For managing your registration (e.g., renewals, CPD)
    • Public Register: For real-time information about registrants.

 

2. I had an application in the old Recognition (International Qualifications) system. What happens now?

Important Note: Your old account password will not work when logging into the new system. You must follow the steps below when logging in for the first time.

  • Visit the Applicant Portal.
  • Select ‘Reset Password’ at the bottom of the page.
  • Enter the email address you used in the old system.
  • Check your email for a temporary password (look for an email titled “Sign in with a temporary password”).

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  • Once you have entered your temporary password you will be asked to set your own password.
  • Set up two-factor authentication (via email code or security questions).

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  • Once you have entered your security code or answered your security questions you will be logged in.
  • Once logged in, you will see your application. Click Continue to proceed.

 

3. My account is locked, what should I do?

Your account will be locked after three failed login attempts – whether with your password or two-factor authentication.

Email registration@coru.ie, and we will unlock your account.

 

4. What if I finished the Recognition process in the old system?

If your qualification was recognised in the old system (i.e. the recognition process was complete) you can now complete the Registration process.

  • Visit the Applicant Portal.
  • Click Continue on your application.
  • You will proceed to Step 13 to complete the Registration components of the application and pay the Registration fee of €100.

 

5. How can I upload documents as part of my application?

You will receive a notification from us if we require outstanding documentation from you.

In order to submit your outstanding documentation, you must:

  1. Log in to the Applicant Portal.
  2. Go to the Missing Documents page on the left-hand side.
  3. Upload the required documents listed.

 

6. Are there training resources available to help me navigate the system?

CORU have several resources to assist applicants:

 

7. What if I can’t log in or face technical issues with the new system?

  • Ensure you are using the correct login credentials.
  • Clear your browser's cache and cookies.
  • Try logging in from a different device or browser.
  • Reset your password using the "Reset Password" link if necessary.

If the problem persists, please contact us at:

  • Email: registration@coru.ie
  • Phone: 01 293 3160

CORU is available to assist during standard office hours between 10:00am - 4:00pm.