Complaints About CORU

If you wish to make a complaint about our service to you, please follow these steps:

Making a Complaint

Complete a Customer Service Complaint Form.

This form must be typed or completed in block capitals, printed out, signed and posted to:

The Customer Service Team, CORU, Infinity Building, George's Court, George's Lane, Smithfield, Dublin 7, D07 E98Y.

Or, alternatively, call us on 01-2933160, ask for a member of the Customer Service Team and they will post you out a copy of the form.

The form can also be emailed to customerservice@coru.ie

Our Response

Once a complaint is received, a member of our Customer Service Team will send you an acknowledgement.

A member of the Customer Service Team may contact you to seek additional, relevant information. Having investigated the complaint, we will send you a detailed response.

If you have any questions, you can contact the Customer Service Team on 01 2933160 or email customerservice@coru.ie.

Response Times

CORU will:

  • Acknowledge your complaint within three working days and respond to complaints within fifteen working days.
  • Keep you regularly updated as to the progress of your enquiry if the issue has not been resolved within the agreed timelines.

Appeals Procedure

If you are not satisfied with the outcome of the investigation of your complaint, you may appeal the decision to:

Head of Corporate Services, CORU, Infinity Building, George's Court, George's Lane, Smithfield, Dublin 7, D07 E98Y.

If you feel you have been treated unfairly or are not satisfied with our decision regarding your complaint, it is open to you to contact the Office of the Ombudsman. The Ombudsman's staff examine complaints about the administrative actions of Government Department and Offices. Contact details are as follows:

Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2.
Tel: Lo-call 1890 22 30 30
Tel: 01 639 5600
Fax: 01 639 5674
Email: ombudsman@ombudsman.gov.ie 
Website: www.ombudsman.ie