Customer Service

CORU is committed to delivering the highest level of customer service to all our customers.

As part of this commitment, CORU will:

  • Deal with all customers promptly and efficiently
  • Provide clear and accurate information
  • Be open, friendly and accountable at all times
  • Protect any personal information provided to us
  • Respond to complaints
  • Avoid undue delay in dealing with complaints
  • Respond to correspondence in Irish as required
  • Seek continuous improvement


Customer Charter


CORU’s Customer Charter sets out the standards of service you are entitled to expect from us.